- A Divison of Shree Ram Enterprises
Product Range
 
 
 

Frequently Asked Questions

1. How to order?
2. Payment options?
3. Shipping Terms?
4. Terms & Conditions of Sale?
5. Return Policy?

How to Order..???

Dear Buyer - As you browse our site, you can put as many items as you like in your shopping cart simply by clicking on the Add To Cart button. You can easily take something out in case you change your mind later. Plus at any time, you can see what is there in your cart by clicking on the View Cart tab.

When you are ready to check out, click on the “CheckOut With PayPal” tab. You will be taken to the Secure – PayPal Site. If you are already a PayPal member – you may us by loging you’re your PayPal account. If you don’t have a paypal account and would like to pay through paypal but directly using your credit card – please click on the “Continue” button. You will be asked to fill out a form, just follow the instructions. Please make sure that all necessary information is correctly entered in the form, especially your e-mail address, shipping address, and phone numbers. You will be asked for your credit card details. Once you have finished this , Paypal will send you an acknowledgement letter and we will get in touch with you.

If you do not wish to use your credit card, then please note down the item codes & prices and go to the “ Contact Us “ page on our site and send us an E mail.

Dear Wholesaler / Bulk Buyer If you need these products in bulk quantities for charity , business / resale, please let us know more about you by filling the form at our “Contact Us” Page.

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Payment Options

OPTION 1: Pay online with a credit card (including Visa, MasterCard, American Express, Diners Club) in a secure environment. This is the easiest and most common method. Our credit card transactions are handled through world’s most trusted and popular system - Paypal. For your protection, all personal information transmitted to and from our site is secured using encryption and security technology known as Secure Socket Layer (SSL). This ensures complete security of the credit card information. For more Information on PayPal please visit :
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/PBPInfo-outside

OPTION 2: Pay by bank wire transfer (called " Telegraphic Transfer or TT " in some countries). If you would like to pay using this payment option, please e-mail us so we can send you our bank details.

OPTION 3: Pay by Demand Draft (DD) or International Money Order. You can send us your personal Check or Bank's Demand Draft (Banker's Check) or money order. It should be favoring “Shree Ram Enterprises ". You may send it to us by Airmail / courier.

OPTION 4: Pay through your PAYPAL account. You may also send the money through Paypal. If you choose to pay by Paypal, please send your payment to- gyanesh@srirament.com

OPTION 5: Pay by Western union . If you wish to pay by Western Union, please send your payments to–

Shree Ram Enterprises
96 Salisbury Circle, Brampton ON L6V2Z5, Canada

If you have any further questions regarding payment and billing issues, please feel free to contact us by

Phone: + 416 823 1248 (from 10:00 AM to 8:00 PM EST)

E-mail: support@theplanetom.com (24 hours)

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Shipping Terms

World Wide Shipping…..

At www.theplanetom.com we make every effort to ensure that delivery and receipt of your goods is as stress-free as possible. To facilitate that, we will keep in touch with you at various stages of the ordering and shipping.

Order confirmation

As soon as an order is authorized for payment, you will receive an e-mail confirmation of your order. This confirmation will indicate your order number that you can refer afterwards for checking the status.

Delivery time

Total Delivery Time = Time to Process Order + Time in Transit.

Processing time for all orders is 1-2 days.

Once we've packaged your order and ship it out, we'll send you another email to let you know that it's on its way. We will also let you know the tracking number (so you can check the delivery status of your package online) if your order has been shipped via express courier.

To ensure the quickest confirmed delivery of orders, please make sure to include the COMPLETE delivery address with the correct PIN/ZIP CODE. We will not be responsible for any postal delays resulting from incomplete address listings.

For security reasons a signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be best to supply an alternative address for delivery.

If no one is available at the delivery address to sign for the goods, the delivery company will leave a card quoting the card reference number to re-arrange delivery.

Shipping Charges

It is our endeavor to make shipping charges as reasonable as possible. The shipping charges are dependent on the volume-weight of the product as well as the country where it has to be dispatched. So when more than one item is ordered we ship them in one package to keep shipping cost under control. The shipping charges include the cost of shipping, handling and packaging with delivery at your doorstep.

Our website has an automated system of calculating the shipping charges depending on the order size and ship to location. You will see exact shipping charges "before" you checkout.
If you have any further questions regarding shipping and delivery issues, please feel free to contact us by

Phone: + 416 823 1248 (from 10:00 AM to 8:00 PM EST)

E-mail: support@theplanetom.com (24 hours)

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Terms and Conditions of Sale

  1. Customers must provide full, accurate and legible information in the order form.
  2. All prices are in US Dollars, payable to www.Theplanetom.com Owned by Shree Ram Enterprises at par in Toronto, Canada.
  3. All credit card payments must be authorized online. In the event of non-authorization of any credit card, Shree Ram Enterprises is not responsible for all or part failure of non-acceptance and non-authorization of such credit cards.
  4. Custom duties and other levies if any in destination country are the responsibility of the customer. The prices do not include duties for any country.
  5. Customers must provide up to 2 to 12 business days for processing and delivery of orders – depending upon your ordered items.
  6. In the event of any order that cannot be processed within 2 weeks, The Planet Om will inform the customer at the earliest.
  7. All items offered are subjected to availability at the time of placing your order.
  8. All transactions are subject to Brampton, Ontario jurisdiction only.
  9. Items and prices are subject to changes without notice.

Jurisdiction

This site is created in Canada. The Planet OM is a wholly owned division of: Shree Ram Enterprises, Canada and is registered under the Jurisdiction on Ontario, Brampton Canada. The Planet OM – Shree Ram Enterprises makes no representations that the content in this site is appropriate or available for use in other locations. Users who choose to access http://www.theplanetom.com/ from any location do so on their own initiative. If you are visiting http://www.theplanetom.com/ from a location outside Canada, your connection will be through and to servers located in Canada/ USA.

Any claim or controversy arising out of or relating to use of or purchase made through this site shall be resolved under the Brampton, Ontario, Canada Jurisdiction.

If for any reason this arbitration provision is determined to be inapplicable, invalid, illegal or otherwise unenforceable; users hereby irrevocably and unconditionally consent to submit to the jurisdiction of Brampton, Ontario Canada for any action, suit or proceeding arising out of or relating to any use; including without limitation of any infringing use or misappropriation of all or any portion of this site or purchase made through this site.

The validity, terms, performance and enforcement of the requirements for use of our site shall be governed and constructed by these provisions and in accordance with the laws of Brampton, Ontario; Canada; without regard to conflicts of law principles. These terms, conditions and disclaimers are intended to be sever able. If for any reason these terms, conditions or disclaimers shall be held invalid, illegal or otherwise unenforceable, in whole or in part, the remainder of the terms, conditions and disclaimers shall remain in full force and effect.

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Return Policy:

Your 100% satisfaction is assured. We will gladly take back any item – except the books and opened CD’s - if for any reason you are not happy with our items on following terms. 1. The Item and packing must be in its original and unused good condition. Shipping charges are not refundable. You are required to send the goods back to us on your expense. 15% restocking fee is chargeable.

The Planet OM trusts and has faith in its customers for making its online venture successful so that every The Planet OM can deliver and probably exceed customer’s expectations and beyond.

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