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Frequently Asked Questions
1. How to order?
2. Payment options?
3. Shipping Terms?
4. Terms & Conditions of Sale?
5. Return Policy? |
How
to Order..??? |
Dear Buyer -
As you browse our site, you can put as many items
as you like in your shopping cart simply by clicking
on the Add To Cart button. You can easily take something
out in case you change your mind later. Plus at
any time, you can see what is there in your cart
by clicking on the View Cart tab.
When you are ready to check out,
click on the “CheckOut With PayPal” tab. You will
be taken to the Secure – PayPal Site. If you are
already a PayPal member – you may us by loging you’re
your PayPal account. If you don’t have a paypal
account and would like to pay through paypal but
directly using your credit card – please click on
the “Continue” button. You will be asked to fill
out a form, just follow the instructions. Please
make sure that all necessary information is correctly
entered in the form, especially your e-mail address,
shipping address, and phone numbers. You will be
asked for your credit card details. Once you have
finished this , Paypal will send you an acknowledgement
letter and we will get in touch with you.
If you do not wish to use your credit
card, then please note down the item codes &
prices and go to the “ Contact Us “ page on our
site and send us an E mail.
Dear Wholesaler / Bulk Buyer If
you need these products in bulk quantities for
charity , business / resale, please let us know
more about you by filling the form at our “Contact Us” Page.
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Payment Options
OPTION 1: Pay online with a credit
card (including Visa, MasterCard, American
Express, Diners Club) in a secure environment. This
is the easiest and most common method. Our credit card
transactions are handled through world’s most
trusted and popular system - Paypal. For your protection,
all personal information transmitted to and from our
site is secured using encryption and security technology
known as Secure Socket Layer (SSL). This ensures complete
security of the credit card information. For more Information
on PayPal please visit :
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/PBPInfo-outside
OPTION 2: Pay by bank wire transfer
(called " Telegraphic Transfer or TT
" in some countries). If you would like to pay
using this payment option, please e-mail us so we can
send you our bank details.
OPTION 3: Pay by Demand Draft
(DD) or International Money Order. You can
send us your personal Check or Bank's Demand Draft (Banker's
Check) or money order. It should be favoring “Shree
Ram Enterprises ". You may send it to us by Airmail
/ courier.
OPTION 4: Pay through your PAYPAL
account. You may also send the money through
Paypal. If you choose to pay by Paypal, please send
your payment to- gyanesh@srirament.com
OPTION 5: Pay by Western union
. If you wish to pay by Western Union, please send your
payments to–
Shree Ram Enterprises
96 Salisbury Circle, Brampton ON L6V2Z5, Canada
If you have any further questions regarding payment
and billing issues, please feel free to contact us by
Phone: + 416 823 1248 (from 10:00
AM to 8:00 PM EST)
E-mail: support@theplanetom.com (24
hours)
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Shipping Terms
World Wide Shipping…..
At www.theplanetom.com we make every effort to ensure
that delivery and receipt of your goods is as stress-free
as possible. To facilitate that, we will keep in touch
with you at various stages of the ordering and shipping.
Order confirmation
As soon as an order is authorized for payment, you
will receive an e-mail confirmation of your order. This
confirmation will indicate your order number that you
can refer afterwards for checking the status.
Delivery time
Total Delivery Time = Time to Process Order + Time
in Transit.
Processing time for all orders is 1-2 days.
Once we've packaged your order and ship it out, we'll
send you another email to let you know that it's on
its way. We will also let you know the tracking number
(so you can check the delivery status of your package
online) if your order has been shipped via express courier.
To ensure the quickest confirmed delivery of orders,
please make sure to include the COMPLETE delivery address
with the correct PIN/ZIP CODE. We will not be responsible
for any postal delays resulting from incomplete address
listings.
For security reasons a signature is required to acknowledge
receipt. If you know that there will be no one available
to sign for your delivery, it may be best to supply
an alternative address for delivery.
If no one is available at the delivery address to
sign for the goods, the delivery company will leave
a card quoting the card reference number to re-arrange
delivery.
Shipping Charges
It is our endeavor to make shipping charges as reasonable
as possible. The shipping charges are dependent on the
volume-weight of the product as well as the country
where it has to be dispatched. So when more than one
item is ordered we ship them in one package to keep
shipping cost under control. The shipping charges include
the cost of shipping, handling and packaging with delivery
at your doorstep.
Our website has an automated system of calculating
the shipping charges depending on the order size and
ship to location. You will see exact shipping charges
"before" you checkout.
If you have any further questions regarding shipping
and delivery issues, please feel free to contact us
by
Phone: + 416 823 1248 (from 10:00
AM to 8:00 PM EST)
E-mail: support@theplanetom.com (24
hours)
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Terms
and Conditions of Sale
- Customers must provide full, accurate and legible
information in the order form.
- All prices are in US Dollars, payable to www.Theplanetom.com
Owned by Shree Ram Enterprises at par in Toronto,
Canada.
- All credit card payments must be authorized online.
In the event of non-authorization of any credit
card, Shree Ram Enterprises is not responsible for
all or part failure of non-acceptance and non-authorization
of such credit cards.
- Custom duties and other levies if any in destination
country are the responsibility of the customer.
The prices do not include duties for any country.
- Customers must provide up to 2 to 12 business
days for processing and delivery of orders –
depending upon your ordered items.
- In the event of any order that cannot be processed
within 2 weeks, The Planet Om will inform the customer
at the earliest.
- All items offered are subjected to availability
at the time of placing your order.
- All transactions are subject to Brampton, Ontario
jurisdiction only.
- Items and prices are subject to changes without
notice.
Jurisdiction
This site is created in Canada. The
Planet OM is a wholly owned division of: Shree Ram Enterprises,
Canada and is registered under the Jurisdiction on Ontario,
Brampton Canada. The Planet OM – Shree Ram Enterprises
makes no representations that the content in this site
is appropriate or available for use in other locations.
Users who choose to access http://www.theplanetom.com/
from any location do so on their own initiative. If
you are visiting http://www.theplanetom.com/ from a
location outside Canada, your connection will be through
and to servers located in Canada/ USA.
Any claim or controversy arising out
of or relating to use of or purchase made through this
site shall be resolved under the Brampton, Ontario,
Canada Jurisdiction.
If for any reason this arbitration
provision is determined to be inapplicable, invalid,
illegal or otherwise unenforceable; users hereby irrevocably
and unconditionally consent to submit to the jurisdiction
of Brampton, Ontario Canada for any action, suit or
proceeding arising out of or relating to any use; including
without limitation of any infringing use or misappropriation
of all or any portion of this site or purchase made
through this site.
The validity, terms, performance and
enforcement of the requirements for use of our site
shall be governed and constructed by these provisions
and in accordance with the laws of Brampton, Ontario;
Canada; without regard to conflicts of law principles.
These terms, conditions and disclaimers are intended
to be sever able. If for any reason these terms, conditions
or disclaimers shall be held invalid, illegal or otherwise
unenforceable, in whole or in part, the remainder of
the terms, conditions and disclaimers shall remain in
full force and effect.
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Return Policy:
Your 100% satisfaction is assured.
We will gladly take back any item – except the
books and opened CD’s - if for any reason you
are not happy with our items on following terms. 1.
The Item and packing must be in its original and unused
good condition. Shipping charges are not refundable.
You are required to send the goods back to us on your
expense. 15% restocking fee is chargeable.
The Planet OM trusts and has faith
in its customers for making its online venture successful
so that every The Planet OM can deliver and probably
exceed customer’s expectations and beyond.
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